This resource provides election officials with practical guidance on using de-escalation techniques to help defuse potentially volatile situations in the workplace. It highlights several key areas, including how to prioritize personal and staff safety, recognize when a situation may be escalating, and use purposeful actions, verbal communication, and body language to reduce tension. The document also emphasizes knowing your limits, understanding when to seek additional help from security or law enforcement, and using clear, respectful approaches that can help stabilize an encounter. It serves as a concise reference tool that election offices can use to support staff training and strengthen preparedness for difficult in-person interactions.
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