In a climate of heightened political tension, election officials are increasingly subjected to threats and harassment. A variety of issues can generate high-stress moments, from a credible bomb threat to a tabulator breaking down with a voter line that keeps growing. Confusion, delays, and exasperation in those moments can translate to anxious energy and may result in intentional or unintentional action.
Poll workers are often the first line of response when tensions rise. The following 2024 incidents show how quickly a routine exchange can turn violent. In both cases, the voters entered the polling place wearing electioneering apparel and were asked to remove the items before voting.
The voter in Texas complied and voted, but put his hat back on before leaving the polling place. A poll worker confronted him, and the voter assaulted the poll worker. The voter was charged with the assault. In South Carolina, the voter refused to remove his hat and was belligerent. Eventually, a poll worker attempted to physically move the voter outside. In that case, the poll worker was cited for assault.
Preparation can determine if events become disruptions or disasters. Consider the following guidance as you prepare for your next election.
Proactive Actions:
- Train your pollworkers. During training sessions, discuss common factors and body language that can cause agitation, and train your workers on simple de-escalation techniques.
- Use a line walker. If there are enough poll workers at a polling place, have one walk the line to preemptively address electioneering paraphernalia and remind voters about the steps in the voting process, including any ID requirements.
- Ensure law enforcement is ready to respond. Prior to the election, meet with law enforcement. Discuss the types of disturbance that may require a police response, and provide them with the addresses and any nuances of all your polling place locations.
- Partner with the media to educate voters. Help voters prepare for a pleasant civic experience by communicating electioneering rules and the voting process in advance of early voting and Election Day. See the Planning Desk section of this newsletter for more tips.
Responsive Measures:
- If a voter is heating up, avoid arguments or actions that risk escalating the situation. Use de-escalation techniques to try to calm the voter without further provocation. Draw on the CLARA method described in the Resource Library below.
- Have the voter proceed quickly to vote. If possible, have the voter vote and leave the premises as quickly as possible.
- Ensure that poll workers have a charged phone with law enforcement’s number on speed dial. A poll worker not directly involved in the situation should notify law enforcement if the situation is escalating and they believe violence may occur.
- Minimize disruption. Speak with a calm voice, and be firm, polite, and professional.
For details on de-escalation skills and training, review the resources highlighted below in the Resource Library section of this newsletter.
The Situation Room focuses on real security incidents and threats in the news relevant to election security. To review previous issues, see the newsletter archive.